Changi Airport's reply

In one of my previous entries, I gave an account of the mess in the 24 hour food gallery in the transit area of Changi Airport.

I wrote an email feedback to the airport some time after that, and received two emails. One was from Changi Airport's Assistant Commercial Manager, the other was from the Senior Manager of the operator of the food gallery, Palms Food International.

Although I accept their explanations, I am not totally convinced or "appeased", for that matter. Unfortunately, I am unable to make checks on the food gallery, so if you happen to travel abroad recently, do stop by the food gallery within the transit zone and see if the situation has improved. If it has not, do let me know.

Below are the actual, unamended extracts of the explanations:

From Changi Airport:
We have noted your disappointment with the Food Gallery in Terminal 1. We take a serious view of this matter. Please be assured that we do not condone food and beverage operators who fail to maintain high standards of operations. We have forwarded your feedback to the operator, Palms Food International Pte Ltd and are currently investigating it jointly with them.

From Palms Food International:

We have investigated and found out that there was a last minute delayed flight from Saudi Arabian Airlines, SV 825. 300 paxs came in together around 3am. As we had minimum staffing during midnight and delayed fight at this timing is not common, we apologized that we have difficulties to call in more staffs at that time, thus causing such a mess. All our staffs are briefed on this issue and are reminded that the tables must be cleared in the shortest possible time after the customers left the table. We will monitor closely and increase our service staffs and cleaners, if necessary, to ensure that such incident will not occur at our outlet.

I am not trying to be picky, but I do hope Palms Food International will make an attempt to check for typo and grammatical errors before they send out mails in future.